Frequently asked, honestly answered.
The questions contractors actually ask before they switch systems — answered without the sales gloss. If yours isn't here, our team is one call or email away — contact us.
About Ascora
Ascora is field service software for contractors — scheduling, estimates, invoicing, payments, forms and accounting sync in one platform.
It is built for shops that run real jobs, not just a calendar: work that has phases, parts, equipment history and a customer who wants an invoice the same day.
Field service contractors — especially HVAC, plumbing and electrical teams — typically in the 5 to 50 technician range who have outgrown basic scheduling tools.
If you are hiring office staff just to keep up with paperwork, or losing margin in the gap between the field and the office, that is the problem Ascora is built for.
Ascora is designed, built and supported from our headquarters in Perth, Western Australia — with our US base in Austin, Texas backing our growing North American customer base.
New versions ship every one to four weeks, and they reach every customer on the platform. You do not pay a separate upgrade fee for the features included in your plan.
Yes. JHA, JSA and custom checklists attach to the job, so photos, sign-offs and completion reports travel with the work instead of living in a separate app.
Security & hosting
Ascora is cloud-based — there are no installations needed (apart from our dedicated mobile apps) and no servers or hardware to worry about.
Ascora is hosted in industry-leading Microsoft data centers across multiple geographic locations, so you can rest assured your data is safe. 95% of Fortune 500 companies trust their business on Microsoft Azure.
Ascora is hosted on Microsoft infrastructure with encryption in transit and at rest, role-based access, and regular updates.
If you need the current security overview for a procurement review, ask our team and we will send it.
Pricing & contracts
Essentials and Elite are published on our pricing page in your local currency, along with what is included at each level. Enterprise is custom.
No. Public plans are month to month with no lock-in contract — we want you using Ascora because of the value it brings, not because of a contract. Confirm current terms when you sign up.
Your plan includes the core field service workflows on that tier — scheduling, estimating, invoicing, the mobile app, inventory, equipment history, and the Elite extras listed on the pricing page.
Optional SMS and GPS tracking are available when you need them.
No. Ascora on ascora.io is pure self-serve — there is no implementation fee.
Two-way QuickBooks Online and Xero sync.
AI supplier invoice importing is a separate Ascora capability — it reads your supplier bills into the job so nobody re-keys them. That is a different thing from the accounting sync.
Yes. The mobile app supports offline field work, so technicians can keep working in a basement, a crawlspace or a new build with no service, and everything syncs when they are back online.
Demo & getting started
Yes — 14 days, no credit card. Start a trial, or book a demo if you would rather be walked through it.
Absolutely. Book a free demonstration with one of our product specialists. So we are all on the same page when answering your questions, we encourage all decision-makers and business owners to attend the demonstration together.
Email support@ascora.com.au or call (903) 501-3788, Monday to Friday, 8AM to 5PM CST.